Consultation and Outreach


As you interact with students, situations or conversations may come about which cause you concern. Often, you will be the first person to realize students need assistance. We encourage you to utilize your relationships with students to help them find the answers or help they need.

  1. Contact students directly if you have concerns.
    • Speak to students privately and in person whenever possible.
    • You can also contact students by e-mail and phone and schedule a time to meet with them to express your concerns.
    • Ask other faculty members and/or the students' academic advisor if the students are attending their classes and make contact with the students through your colleagues.
  2. Listen to students about their experiences at Iowa State University.
    • Ask students to share their perspectives; listen and assess how you can best be of assistance.
    • Depending on their situation, refer students to the appropriate resources on campus, such as their academic advisor, Student Counseling Services, or the Department of Residence.
    • Student Assistance can help! If you are ever unsure of the best way to help students, the Student Assistance staff can accept referrals or consult in person, by phone call or e-mail about how you best serve each unique student to address situations or concerns. You can also refer students by submitting our on-line referral form.


When a student's needs are more than you feel prepared to assist, a referral to Student Assistance is a great way to help. Together, we can work collaboratively to identify appropriate referral services and make a plan to assist the student.

If you have helped a student resolve an issue, but you suspect more assistance is required, trust your instincts and share your concerns with the Student Assistance staff. If the student contacts us directly, or other faculty and staff make a similar referral for assistance, it will be good for us to know the student’s history. You can contact the Student Assistance staff by calling 515-294-1020, e-mailing, or submitting an on-line referral form.

There are also times when we may reach out to faculty and staff to gather additional information. When we contact others, our goal is to collaborate to determine the best course of action for each student or situation. We appreciate receiving details you might have that will help us reach our goal of effectively serving students and the ISU community.


Student Assistance staff are available to present information to faculty and staff groups. This information helps newer employees as well as those who are  established at Iowa State to learn more about how the Dean of Students  Office works with students and how we partner with faculty and staff to address a variety of student concerns and discuss referral options.  

We are able to customize our outreach efforts to meet the various needs of  our university partners. Feel free to contact the Dean of Students Office  at 515-294-1020 to discuss presentation options for your class, group, or  meeting.